Lessons are booked in blocks of 4, this secures our services for 4 weeks in advance. This is your slot and unavailable to anyone else, we therefore refuse bookings from others for this time period. This means ourselves and another potential customer have lost out if you decide to cancel a lesson.
We totally understand that in the modern world things come up and you might not be able to make it. In that case let us know 48 hours prior to the lesson and we will try to reschedule within that week. If you have given us 48 hours notice and are unable to reschedule you will not be charged for that lesson, the block will be cancelled and you will be refunded for the remaining lessons. If we receive less than 48 hours notice you will be charged in full regardless of reason.
We are unable to support requests to freeze lessons for any reason including holidays. In this circumstance you will be given a full refund for any remaining lessons. Should you wish to return to Geordie Riffs, this would be subject to availability.